dannyballs said:
So let me get this right. You're a young Chap (no pun intended
) who had his eye on a commodity. You did your research (like to revenue numbers for EE) and decided to plop down $600 for a new set of lights (lets not forget the dollar figure 'cause we're in the big leagues now). After all your due diligence you changed your mind based on a phone call? Did you ever think that because it was an item that was not stocked that the merchant would try to sway your purchasing decision. Hook, Line and Sinker.
I'm sure Ho could have had the lights dropped shipped if he wanted to. Besides that, I was in no hurry for my lights. But Ho took the time to talk to me about this and told me that I would be a big chump with two HID's on my truck.
I had seen the lights. I knew about the lights. I still really like the lights. But Ho made some very valid points and yes, that swayed my opinion on the lights. Ho explained things to me I never considered in a light, like the lens. The lens on the HID's is clear, where as the driving and cornering lamps have a "rippled" lens. The stock D1 headlights are also "rippled". So, the 4k cornering and driving light would better match. Also, the red rings on the HID light would look totally out of place...... It's this type of attention to detail EE takes with their customers. I'm sure if I would have told Ho to shut the fuck up and order the lights he would have. But there was no need - I knew where he was coming from and understood it. I bet Eric and Les give you the same treatment when you call AB or RN to place an order.
Don't get me wrong, there is a salesman side of EE, too. Like with the lights, they'll upsale you some rock shields or grills, or some barri nuts. Although Ho refused to sell me a wiring harness because I could do without it.
You can honestly believe that EE did not have the lights in stock if you want. But if someone called you up and wanted $1,200.00 worth of lights, you would find them those lights even if they came from your competitor. It's not about the big $$ sales to these guys - it's about getting the right equipment for the application with strict attention to detail.
