I ran on my lunch break to get my tires rotated cause I dont have time to do it my self right now, boy did I learn my lesson. The kid must have not had the right size socket cause my lugs on all 4 wheels are fucked up. The covers are all dented up. It looks like some one hit each lug on every side with a screw driver. One even has a hole in the top where they stabed a screw driver through it to pry the cover off.
Then the service manager tried telling me that they had to damage them cause the shop that installed the tires over torqued them and they couldn't get them off. Even over torqued with the right size socket it wouldn't dent the hell out of the cover! Then he said that the covers are suppose to be removable to take the lugs on/off then put the covers back on. So if that's his excuse then why didn't they take em off? 2 of them wouldn't even stay on so he hit the sides with a screw driver until it was dented so much that the dents lined up with the groove on the lug and held the cover on. Then tried to convince me that since all of the rest had these similar dents on every side (no shit cause your guy used the wrong socket on every lug) that's that's how they were designed to stay on the lug. The spare lugs, which they didn't touch, look normal "but that's cause the spare has never had a tool on it" he claims. I watched the guy at another shop put it on with the impact and they are fine cause he used a 27mm socket!
Then the service manager told me that I couldn't be in the shop while they were working on it, fine I understand that for insurance reasons. So I stood out side the over head door. Then 15 min later he asks me if I work on computers, I told him no I work on F-16's then he sais, because you are making my guys nervous watching them like when some one is watching over your shoulder on the computer. Go have a seat in the waiting room and my guys will take care of it for you. I have quality watching me do my job every day, if his mechanics suck so bad that they cant have a customer BS and talk shop with them while they work that's pretty bad. I think they just didn't want me watching while they fucked it up. Plus they had already tried to drive it out once and had "forgotten" to do several items on the ticket, which I'm sure I still would have been charged for.
Thanks for letting me rant and rave Dweb. He told me to talk to the place that installed the tires and over torqued them because it was their fault they had to mess up my lugs. Unfortunatly lunch was over, but round 2 is on after work, these jerk off's should replace all 20 lugs!
Then the service manager tried telling me that they had to damage them cause the shop that installed the tires over torqued them and they couldn't get them off. Even over torqued with the right size socket it wouldn't dent the hell out of the cover! Then he said that the covers are suppose to be removable to take the lugs on/off then put the covers back on. So if that's his excuse then why didn't they take em off? 2 of them wouldn't even stay on so he hit the sides with a screw driver until it was dented so much that the dents lined up with the groove on the lug and held the cover on. Then tried to convince me that since all of the rest had these similar dents on every side (no shit cause your guy used the wrong socket on every lug) that's that's how they were designed to stay on the lug. The spare lugs, which they didn't touch, look normal "but that's cause the spare has never had a tool on it" he claims. I watched the guy at another shop put it on with the impact and they are fine cause he used a 27mm socket!
Then the service manager told me that I couldn't be in the shop while they were working on it, fine I understand that for insurance reasons. So I stood out side the over head door. Then 15 min later he asks me if I work on computers, I told him no I work on F-16's then he sais, because you are making my guys nervous watching them like when some one is watching over your shoulder on the computer. Go have a seat in the waiting room and my guys will take care of it for you. I have quality watching me do my job every day, if his mechanics suck so bad that they cant have a customer BS and talk shop with them while they work that's pretty bad. I think they just didn't want me watching while they fucked it up. Plus they had already tried to drive it out once and had "forgotten" to do several items on the ticket, which I'm sure I still would have been charged for.
Thanks for letting me rant and rave Dweb. He told me to talk to the place that installed the tires and over torqued them because it was their fault they had to mess up my lugs. Unfortunatly lunch was over, but round 2 is on after work, these jerk off's should replace all 20 lugs!
