Well, I ordered $600 (which included $60 shipping) worth of brake parts from Rockauto for a 1995 D90 V8.
4 Cardone calipers
Front and rear Raybestos pads
Front Rotors
And was going to order a MC for another $150+.
When the order arrived the front pads didn't fit.
So I emailed RockAuto about returning them and they won't pay the return shipping of less than $7 saying their catalog lists them as for a 1995 D90 V8 with rear drum brakes and that is correct.
Even when I pointed out that the Raybestos web site says they are for a 4 Wheel disc D90, Rockauto says tough, they don't care, they go by their own web site. They say they've independantly verified their listing is correct. Of course, the way they "verified" it, they told me this on the phone, is by calling Raybestos, which apparently lists them in a catalog consumers can't see, as for '95 D90 V8 with rear drum. Rockauto doesn't care that that vechicle was never built or that the Raybestos web site lists them for a D90 with 4 wheel disc brakes. They say I ordered the wrong parts.
I told them when you do a part number seach at Rockauto for the Raybestos part it doesn't mention rear drum brakes. I told them that 1995 D90's with rear drum brakes were never built by Land Rover so in fact their web site is wrong and a reasonable consumer (IMO) would think it was a typo on the RockAuto web site. I mean, wouldn't the mfg have the correct info? It all fell on deaf ears, and eyes, since much of this exchange was via email.
So I'm going to return the entire order. Which means that, beause they don't want to pay $7 shipping for an item they list incorrectly, they are out:
On the upside, AdvanceAuto.com will match RockAuto's prices, which admittedly are good, plus Advance gives free shipping on orders over $50, and I can return the cores locally.
I know a lot of people have ordered from Rockauto and are happy, but I thought it was worth posting my first time (and last time) experience with them.
Finally, I would say don't order Raybestos parts (or parts crossed from a Raybestos #) via mail order, because there's no telling what you will get. Personally, I probably will never buy Raybestos parts since this is partly their screw-up too.
edit. I also got the famous line from Rockauto, when I asked to talk to the supervisor's boss, "There is no one above him." :rofl:
4 Cardone calipers
Front and rear Raybestos pads
Front Rotors
And was going to order a MC for another $150+.
When the order arrived the front pads didn't fit.
So I emailed RockAuto about returning them and they won't pay the return shipping of less than $7 saying their catalog lists them as for a 1995 D90 V8 with rear drum brakes and that is correct.
Even when I pointed out that the Raybestos web site says they are for a 4 Wheel disc D90, Rockauto says tough, they don't care, they go by their own web site. They say they've independantly verified their listing is correct. Of course, the way they "verified" it, they told me this on the phone, is by calling Raybestos, which apparently lists them in a catalog consumers can't see, as for '95 D90 V8 with rear drum. Rockauto doesn't care that that vechicle was never built or that the Raybestos web site lists them for a D90 with 4 wheel disc brakes. They say I ordered the wrong parts.
I told them when you do a part number seach at Rockauto for the Raybestos part it doesn't mention rear drum brakes. I told them that 1995 D90's with rear drum brakes were never built by Land Rover so in fact their web site is wrong and a reasonable consumer (IMO) would think it was a typo on the RockAuto web site. I mean, wouldn't the mfg have the correct info? It all fell on deaf ears, and eyes, since much of this exchange was via email.
So I'm going to return the entire order. Which means that, beause they don't want to pay $7 shipping for an item they list incorrectly, they are out:
- The sale for correct pads, which I'd have ordered from them in another brand.
- The entire rest of the sale
- $60 for the outbound shipping (my bank will be back charging them for the entire charge)
- About a $1000 order of other parts I was going to order from them (another complete brake set-up with 4 rotors, MC and clutch MC and slave and some other parts.)
- A return customer. (obviously I will never order from them again)
On the upside, AdvanceAuto.com will match RockAuto's prices, which admittedly are good, plus Advance gives free shipping on orders over $50, and I can return the cores locally.
I know a lot of people have ordered from Rockauto and are happy, but I thought it was worth posting my first time (and last time) experience with them.
Finally, I would say don't order Raybestos parts (or parts crossed from a Raybestos #) via mail order, because there's no telling what you will get. Personally, I probably will never buy Raybestos parts since this is partly their screw-up too.
edit. I also got the famous line from Rockauto, when I asked to talk to the supervisor's boss, "There is no one above him." :rofl:
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